Frequently Asked Questions
Collection of the most common questions
What is BitGrowup ?
BitGrowup offers bitcoin mining without buying any equipments and it was created to allow professionals and newcomers similar access to the same quality resources as the industrial miners to allow effective mining.
Is BitGrowup a registered company?
Yes, BitGrowup is registered in UK as "BitGrowup Cloud Mining Platform Ltd" with a registration number 11031571.
Who can participate in your program and do you accept investors from all countries?
Any interested person can become the investor of BitGrowup, no matter how well he or she understands the scope of our business and technical aspects of Bitcoin mining as a whole.
In a case of emergency, how can I contact you?
You can contact our support by clicking the “Contact Us” link. We offer support through Live Chat, Contact Form and Email.
How does BitGrowup earn profits?
BitGrowup is involved in cloud mining which enables our company to earn Bitcoins without mining hardware, software, electricity or bandwidth.
Do you charge any fee for providing your investment services?
No, we do not charge any fees.
How can i register a new account?
It's very simple. Click on the link "Create an Account", fill out the required information and click "Create an Account" button.
Can I register multiple accounts from same computer?
Yes you can register multiple account from same computer or IP Address
Will you cancel account without Investment?
No, your account will not be cancelled without investment, unless you ask us to do.
How do I know the history of my transactions?
Enter the member area and you can check history of your account transactions there.
How much does it cost to open an account with you?
Opening account with us is absolutely free. There is no hidden cost or maintenance fee.
How can I change my account email address?
For your security you can’t change the email address after registration but if you would like to change your email then please contact our support team and they will change it for you.
How can i make a new deposit?
In the "Make A Deposit" section of your account, select the necessary investment plan, enter the amount, select the payment source (send the amount from a Bitcoin wallet or invest from the account balance) and click on Spend button. After that, the system would suggest you a Bitcoin address where you need to send money. Note that you have to make this payment from your Bitcoin wallet.
How soon will my funds appear on the balance of BitGrowup account after clearance of payment?
Typically, funds are credited to your account balance instantly after 3 confirmed in bitcoin network. In some cases it takes up to 24 hours depend on bitcoin network. If within 24 hours after your transfer funds weren't credited, please send a request to BitGrowup Support and specify data of transfer.Your problem will be solved undoubtedly.
What are minimum and maximum amounts of investments?
The minimum amount is 0.001 BTC. The maximum amount is 50 BTC.
What if I don't have an account in any bitcoin wallet?
Detailed video instructions for creating an account and working with any of these payment systems can be found on YouTube.com.
Just enter the name of the payment system into a search box.
I don't have any funds in one of the payment systems you work with?
You can easily fund, withdraw or exchange money in any payment system in the most convenient way.
You can directly fund the payment system or transfer money from one system to another.
There are hundreds of different currency exchanges in the Internet. To find an exchange, use Google.com and type into a search box names of both payment systems.
For example - How to Buy Bitcoins Exchange Services with many different e-currencies: bestchange.com
Can I make several Deposits?
You can make as many Deposits, as you wish.
How often do you update statistics of profits?
Statistics is updated every day.
How can i withdraw funds?
You can request a withdrawal by clicking the 'Withdraw' button in the member's area and entering the amount you want to withdraw.
How long does it take for my withdrawal to be sent to my Bitcoin account?
Your withdrawal is sent instantly after it is requested.
Are there any withdrawal fees?
No, there are no fees for withdrawal. All commissions are paid by us.
What is the minimum and maximum amount for withdrawal?
The minimum amount for withdrawal is 0.001 BTC and there is no maximum limit for withdrawal.
What is my withdrawal was not processed instantly?
Sometimes a withdrawal may not be processed instantly due to technical issues. If this happen our support team with look into it and process it within hours.
Do you return principal?
No, your daily returns include your principal.
How can I change my Bitcoin address?
You can change your Bitcoin withdrawal address by clicking the ‘Settings’button on the menu after logging in to your account and you can enter your new Bitcoin address where you want withdrawal and save changes.
Do you have an affiliate program?
Yes, of course. There's 3-level affiliate program in BitGrowup.You can gain stable and steady extra income by inviting other people to BitGrowup.
How to become an affiliate?
If you want to earn affiliate rewards as a regular participant, then you just need to create an account in BitGrowup, copy your affiliate link from the Personal Area and share it with friends and acquaintances.
Do I need to make a deposit to participate in affiliate program?
No, you do not need to make deposit to take part in our affiliate program.
When will referral commission be added to my account balance?
It will be added to your Account balance immediately after your referral make a deposit.
How can I see who my upline is?
You can see your upline by clicking ‘Referrals’ and you will see the username of your upline. If there is no username it means you have no upline.
Is it necessary to invite new members?
Inviting other members isn't mandatory.You can attract referrals and generate more revenue or receive income only from your own funds.
Do I need to show any identity documents to deal with BitGrowup?
Your participation in BitGrowup is completely confidential. You don't need to submit any documents.
How reliable is BitGrowup in terms of security and keeping personal data and money?
BitGrowup pays great attention to security and privacy.Information on the website is protected by Comodo Ev-SSL. BitGrowup doesn't divulge any personal data of customers to third parties. Your participation is strictly confidential.
Are you protected from DDOS attacks?
Yes, we are using the most powerful DDoS protection in the industry with 100% up-time guarantee. Our worldwide web servers are protected by DDoSGuard, the world's largest and most trusted DDoS protection and mitigation provider.
How can I increase the security of my BitGrowup account?
To increase security, follow these simple guidelines:- Don't share your login, password and other personal data with third parties- Use strong passwords (letters, digits, special characters)- Don't click on links found in emails from dubious recipients- Use antivirus programs
I forgot/lost password for my account. What can I do?
I forgot the username of my BitGrowup account. What can I do?
Send a request to Support. Please, specify your email that would be used to send you login.
I've become a victim of fraud. What can I do now?
If you have found that your account has been hacked, immediately report about that to BitGrowup support.Please, change the password of your email and BitGrowup account as soon as possible.Check your computer with anti-virus.
About our company
Bit Growup is registered in UK as "BITGROWUP CLOUD MINING PLATFORM LTD". Our company was formed in 2017
and the founder of our cloud mining bitcoin company